Summer Cancellation Policy
Cancellation Policy for Summer 2025
Cancellation Fees and Refunds
Booking Deposit: A 50% deposit is required to secure all reservations upon booking. Canadian customers can pay via e-transfer, check, or credit card. International customers can pay via credit card, check (US), or bank transfer.
Full Payment: The full payment for any summer trip must be received 45 days prior to the trip departure. This payment is non-refundable.
Cancellation Policy:
- Cancellations before March 15th: If you cancel before February 15th, you’ll receive a 40% refund of your 50% deposit. However, a non-refundable booking fee of 10% will be retained. If you have already fully paid, you will receive a 90% refund of your payment however a 10% non-refundable booking fee will be retained.
- Cancellations after March 15th: No refunds will be issued for cancellations made after this date. We have a very short season, and after February, these spots become very difficult to resell.
Wells Gray Adventures does not give refunds for itinerary or schedule changes due to weather or other natural events. if you are worried about heat, rain, smoke, snow, aged parents, getting sick, your kids or any other natural phenomena preventing you from going on your trip please get cancellation insurance. Cancellation Insurance may be obtained from Lifestyle Financial https://lifestylefinancial.ca/get-a-quote/blbca/ or the company of your choice.
Travel Insurance
We highly recommend purchasing travel insurance that covers trip cancellations, medical expenses, and other potential issues. Some visas also offer cancellation insurance, so check if this option is available to you. Please ensure that your insurance policy includes coverage for the specific activities you plan to undertake. You can obtain cancellation insurance here from Lifestyle Financial: https://lifestylefinancial.ca/get-a-quote/blbca/ or the company of your choice. Please note that Wells Gray Adventures will not be liable for any costs or losses incurred due to insufficient coverage.
Waivers
All guests will be required to sign a waiver upon booking and also sign it in person at our office on the morning of their trip, with our staff as witnesses. This waiver is essential for acknowledging and accepting the risks associated with the planned activities.
Itinerary
At Wells Gray Adventures, we are committed to providing our guests with the best possible experience. While we strive to adhere to the scheduled itinerary, changes may need to be made due to weather conditions, safety concerns, or other factors. Rest assured, any modifications to the itinerary will be made with your safety and enjoyment as our top priority.
Evacuations
- Helicopter Evacuation: Costs start at $1500 and may increase depending on the flight’s duration and complexity.
- Early Departure: If you need to leave the trip early, requiring a guide and transportation, the fee is $325 per person, with an additional $200 per additional person.
For safety, participants must carry a mask, practice good personal hygiene, and agree to evacuation at their own expense if they show symptoms of COVID-19. We strongly recommend that participants be vaccinated for COVID-19, especially considering that many of our clients are older adults.
If you are concerned about the potential need for an evacuation, we advise purchasing evacuation insurance. This insurance can help cover evacuation costs and provide additional peace of mind.
Force Majeure Policy
In the event of a force majeure situation, such as extreme weather, natural disasters, or other unforeseen circumstances that force us to cancel your trip, we will offer the option to reschedule your trip to the next available season. If rescheduling is not feasible, we will provide a credit towards a future trip. Please note that the 10% non-refundable booking fee will still apply.
Group Bookings
If you are organizing a trip for family or friends, you are responsible for conveying all pre-trip information to participants, including the waiver. Participants must agree to the terms of the Wells Gray Adventures waiver, which must be signed in person at our office on the morning of departure. It is the trip organizer’s responsibility to ensure all participants are aware of and agree to the Wells Gray Adventures cancellation policy.
Medical and Dietary Information
Planning menus and bringing supplies into remote mountain locations is a complex task, so to ensure that we can accommodate your needs, it is required that you provide us with any dietary restrictions or medical issues in advance. While we will accommodate your requests as best as we can, please note that due to the mountain setting and our small town location, we may not have access to certain specialized food items. If needed, you may need to bring specific items from home. Give us a call at the office and we can discuss what you need and we can make sure that you are able to eat well on your trip.
Right to Refuse Service
Wells Gray Adventures reserves the right to refuse service at any time, for any reason, including but not limited to, violations of this agreement. If service is refused for reasons other than an official park closure, we will provide a full refund, minus any non-refundable booking fees.